Terms & Conditions
**Last Updated:** August 2026
These Terms and Conditions ("Terms") govern your use of the website and services provided by **Murrells Inlet Pipe Dream, Plumbing & Drain Services, LLC** ("we," "us," "our," "the Company"). By accessing our website or requesting our services, you agree to these Terms.
Company Overview
Murrells Inlet Pipe Dream, Plumbing & Drain Services, LLC is a family-owned plumbing business based in Murrells Inlet, South Carolina. We provide residential and commercial plumbing and drain services, including but not limited to:
- Water heater repair and replacement
- Drain cleaning and clog removal
- Toilet repair and installation
- Faucet repair and replacement
- Pipe leak repair
- Emergency plumbing services
Dispatch Fee Policy
Murrells Inlet Pipe Dream, Plumbing & Drain Services does not charge a standard dispatch fee for service calls within our normal service area. This means there is no fee simply for sending a technician to your location to assess a plumbing issue.
Service charges apply only to work performed
Certain locations outside our normal service area may be subject to a dispatch or travel fee due to the additional time and distance required to provide service. Any applicable fee will be disclosed to the customer before scheduling the service call.
As a courtesy to customers who have found our “No Dispatch Fee” policy on our website, we may waive an applicable dispatch fee when the customer identifies this offer at the time of scheduling.
Murrells Inlet Pipe Dream reserves the right to determine service areas and applicable fees based on location, availability, and other service considerations.
Scheduling and Appointments
- Appointments are scheduled based on availability and urgency.
- We strive to arrive within the agreed-upon time window. Unavoidable delays (traffic, weather, prior job overruns) may occasionally occur.
- For emergency services, we will make every effort to respond as quickly as possible but cannot guarantee a specific arrival time.
- If you need to reschedule or cancel an appointment, please contact us at **(843) 360-3475** as soon as possible.
Service Estimates and Pricing
- Before beginning any work, our technician will assess the issue and provide an estimate for the recommended service.
- Estimates are provided based on the visible condition of the plumbing issue at the time of assessment.
- Additional costs may arise if hidden or additional problems are discovered during the repair process. We will communicate any changes to the estimate before proceeding with additional work.
- Final pricing is confirmed before work begins. You will not be charged for work you have not authorized.
Payment Terms
- Payment is due upon completion of services unless otherwise agreed in writing.
- We accept cash, check, zelle, and major credit cards.
- For larger projects, a deposit may be required before work begins. The deposit amount will be communicated and agreed upon before scheduling.
- Invoices not paid within 30 days of the service date may be subject to late fees.
Warranties and Guarantees
- We stand behind our workmanship. Repairs and installations performed by our team are covered by a 90 day workmanship warranty unless otherwise stated.
- Manufacturer warranties apply to all parts and equipment we install. We will provide warranty information for any products installed.
- Our warranty does not cover damage caused by improper use, neglect, acts of nature, pre-existing conditions, or modifications made by anyone other than our technicians.
- If you experience an issue with work we performed within the warranty period, contact us and we will return to assess and correct the problem at no additional labor charge.
Limitation of Liability
- Our services are provided "as is" and "as available."
- We are not liable for indirect, incidental, consequential, or punitive damages arising from our services.
- Our total liability for any claim arising from our services is limited to the amount you paid us for the specific service that gave rise to the claim.
- We are not responsible for damage to property caused by pre-existing plumbing conditions, hidden defects, or issues that could not be reasonably identified during our assessment.
Customer Responsibilities
- You agree to provide safe and reasonable access to the plumbing systems and areas requiring service.
- You agree to disclose any known plumbing issues, past repairs, or conditions that may affect the work.
- You agree to keep pets secured and away from work areas during service.
- You are responsible for ensuring that the property owner (if you are a tenant) has authorized the work.
Service Area
We primarily serve Murrells Inlet, South Carolina, and surrounding areas. Service availability outside our primary service area may be limited or subject to additional travel considerations. Contact us to confirm whether we service your location.
Website Use
- You agree to use our website only for lawful purposes.
- You agree not to attempt to disrupt, damage, or gain unauthorized access to our website or its underlying systems.
- All content on our website — including text, images, logos, and design — is the property of Murrells Inlet Pipe Dream, Plumbing & Drain Services, LLC and may not be reproduced without our written permission.
- Testimonials and reviews displayed on our website reflect the honest opinions of our customers and are not fabricated or altered.
Cancellation Policy
- If you need to cancel or reschedule a service appointment, please notify us at least 24 hours in advance when possible.
- Repeated cancellations or no-shows may result in a requirement for prepayment or deposit for future appointments.
Emergency Services
Murrells Inlet Pipe Dream, Plumbing & Drain Services may offer emergency plumbing services when available. Emergency service is not guaranteed and is provided at our discretion based on technician availability, the nature and severity of the plumbing issue, location, time of day, and other circumstances.
We reserve the right to determine whether a plumbing issue qualifies as an emergency and whether emergency service can be provided. Calling for emergency service does not guarantee that a technician will be dispatched.
Emergency service calls may be subject to additional charges based on the time of day, day of the week, holiday, location, availability, and nature of the emergency. Any applicable emergency or after-hours charges will be communicated to the customer before service is performed whenever reasonably possible.
For emergency plumbing inquiries, please call (843) 360-3475. If emergency service is unavailable, we will make reasonable efforts to provide the customer with the next available regular service appointment.
Changes to These Terms
We may update these Terms and Conditions at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website and services after changes are posted constitutes acceptance of the revised Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina. Any disputes arising under these Terms shall be resolved in the appropriate courts located in Georgetown County or Horry County, South Carolina.
Contact Information
If you have questions about these Terms and Conditions, please contact us:
**Murrells Inlet Pipe Dream, Plumbing & Drain Services, LLC**
Phone: (843) 360-3475
Email: contact@murrellsinletpipedream.com
Website: www.murrellsinletpipedream.com
SMS Program Details
SMS Program: We send appointment reminders and service updates via text. You can cancel the SMS service at any time by texting "STOP". After you send "STOP", we will send you a confirmation message. Carriers are not liable for delayed or undelivered messages. Message and date rates may apply. Message frequency varies.